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Africa, communications and the future

MAYFIELD — I was in an outdoor restaurant in beautiful downtown Riyadh a few years ago and this lovely guy with a brilliant smile came over with some food.  I looked at him and said: “Your from Kenya!”

And indeed he was. 

I could tell by his disposition.  There’s no faking it.  It just is.

For me it [...]

Extreme Business

NEAR CHARLESTON, SOUTH CAROLINA — Yesterday I went kayaking through the salt-water mashes near the sea.  The pre-departure briefing, with two of my kids and I, included an explanation of the most dangerous animals in the river: not the alligators, not the sharks… but the oysters and their sharp shells.  They’ll “cut you to ribbons.”

So, [...]

The Olympics, Canada and the USA: A study of contradictions

SOUTH CAROLINA — My mom has been calling her American friends: “You guys are being so nice about Canada, thousands of people are going to emigrate…”

The NBC coverage of the Vancouver Olympics has been very complimentary.  Long features with Wayne Gretzky.  Hymns to Canadian style and bouquets about the natural world we inhabit.   Even Stephen [...]

Work/life imbalance: the joke's on us

WATERLOO — Who worked longer hours: 19th century miners or 21st century Londoners? We think we know the answer, don’t we?

It is easy — and essentially correct — to say that the modern worker also has more choices, more disposable income and a longer life expectancy.

However today’s newspapers also explain that most of us will [...]

Cadbury Kraft is not a people deal

LONDON — There are a whole variety of reaction to the news of Kraft’s seemingly successful bid for Cadbury in today’s media.  Many reactions are about more than just the gut reaction to the “uneven narrative of corporate finance”.

We’ve put out press release that you can read by clicking on the link.

What do you think?

/df

“I’m down like your Internet connection”: customer service counts

CHELSEA — I realised yesterday that I have not lived in North America for more than a decade. So it’s hard for me to fully understand what companies like Verizon and Comcast are all about.  But even from this distance it’s clear they’re having trouble with service delivery.

A few years ago I found this brilliant [...]

Yesterday 44% of Britain 'worked from home'. Really?

PICCADILLY — The reports are in.  Almost half of the working population “worked from home” yesterday.

How do you do that? 

Our receptionist worked from home yesterday. 

What?  How do you do that?

At our Sainsbury’s near the office on Tottenham Court Road the shelves are all getting a bit bare.  I am guessing that’s because the delivery guys [...]

Mr Brightside: Copenhagen, Swine Flu, Recession and us

KITCHEN TABLE — We humans, and the organisations we work in, can be a miserable lot.

According to many people (me included, most days) 2009 was the year of fear.  From start to finish we pulled the duvet over our head each morning and said “oh, no”.

But let’s look a little closer.

Copenhagen

We set it up and [...]

Change management and preparation

PICCADILLY — Today the paper says Britons are three times more likely killed on bicycles than any other European state.  The experience of cycling in London – if that’s anything to go by – is often quite harrowing.

As I went through Hyde Park Corner roundabout this morning on a bus there were four cyclist racing cars, [...]

The birth of the NHL

PICCADILLY — On this day, 26 November 1917, the National Hockey League was started.  It was founded in my native Montreal and featured the Montreal Canadiens, Montreal Wanderers, Ottawa Senators and Quebec Bulldogs.

If you’re not a (ice) hockey fan, and/or most of those teams don’t sound familiar it’s because many of them no longer exist.  [...]