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KNIGHTSBRIDGE — We have worked on a couple of very prominent instances of this recently. Indeed we’re doing one now. And there’s one single message that has emerged as the most important: Don’t invent symbolic events. Just look out for them. Some of us (consultants) will happily tell you that a symbolic event is tremendously important in [...] NEAR CHARLESTON, SOUTH CAROLINA — Yesterday I went kayaking through the salt-water mashes near the sea. The pre-departure briefing, with two of my kids and I, included an explanation of the most dangerous animals in the river: not the alligators, not the sharks… but the oysters and their sharp shells. They’ll “cut you to ribbons.” So, [...] FULHAM ROAD — It’s official. For me anyway. I have come to the conclusion that the market has changed. I recognise that it may only be temporary, but it feels longer-term than that. Where once businesses were interested in concepts and ideas… most now are being far more practical. “I want you to do something that [...] LONDON — There are a whole variety of reaction to the news of Kraft’s seemingly successful bid for Cadbury in today’s media. Many reactions are about more than just the gut reaction to the “uneven narrative of corporate finance”. We’ve put out press release that you can read by clicking on the link. What do you think? /df CHELSEA — I realised yesterday that I have not lived in North America for more than a decade. So it’s hard for me to fully understand what companies like Verizon and Comcast are all about. But even from this distance it’s clear they’re having trouble with service delivery. A few years ago I found this brilliant [...] TOOTING BEC — I have just seen my first ‘Santander’ sign on a high street: in Balham. The plastic signs have been covering new ones for a few weeks now. You might have noticed. They even said ‘temporary sign’ down in the corner. Monday is the official day of change. And the TV commercials start Monday [...]
“Galloway has been identified as one of the darkest places on the planet.” GREEN PARK — There’s plenty to be joyous about at the start of a new year. And it’s not just the FTSE rising to a 16 month high, the pending snowstorm in London, or [...] ON THE SOFA — Change management and communications are needed in China and India. World-class change and comms. I know there are many capable people in both countries. I know that they already manage big change. I know that there are language and cultural issues that are distinct to both countries. But I am still sure that [...] HYDE PARK — We are doing research in a couple of businesses at the moment, and it teaches you something about adaptability. Companies generally aren’t all that good at it. We’re not too sure how schools of fish adapt and move so fluidly… but we do know that if those fish were replaced by company executives… [...] SUNDAY MORNING — My 6-year-old has discovered Spotify. Which is a break, at least, from football cards and other plastic doo-dads that they seem to sell kids at every newsagent. And he’s busy filling up his account with song from Alvin and The Chipmunks. And dying to get me to listen. To a 6-year-old the story [...] |
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