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HYDE PARK — We’ve had a few calls recently from companies where the CEO has said: I want my people to know how to manage change… and they don’t now. The candour appeals to me. I’d only separate the “change” from “manage” to make a point. Few of us are really good at managing change. (With Able and [...] KNIGHTSBRIDGE — We have worked on a couple of very prominent instances of this recently. Indeed we’re doing one now. And there’s one single message that has emerged as the most important: Don’t invent symbolic events. Just look out for them. Some of us (consultants) will happily tell you that a symbolic event is tremendously important in [...] NEAR CHARLESTON, SOUTH CAROLINA — Yesterday I went kayaking through the salt-water mashes near the sea. The pre-departure briefing, with two of my kids and I, included an explanation of the most dangerous animals in the river: not the alligators, not the sharks… but the oysters and their sharp shells. They’ll “cut you to ribbons.” So, [...] CHELSEA — I realised yesterday that I have not lived in North America for more than a decade. So it’s hard for me to fully understand what companies like Verizon and Comcast are all about. But even from this distance it’s clear they’re having trouble with service delivery. A few years ago I found this brilliant [...] HYDE PARK — We are doing research in a couple of businesses at the moment, and it teaches you something about adaptability. Companies generally aren’t all that good at it. We’re not too sure how schools of fish adapt and move so fluidly… but we do know that if those fish were replaced by company executives… [...] SOUTH KENSINGTON — Sox was my granddad (left, above). He died when I was about 6. He ran a business called Ingersoll-Rand out of an office in Montreal. I remember visiting the office. I walked by the building two weeks ago. It had long, dark halls, red carpets, a mail trolley and a lovely secretary [...] LONDON — Saturday’s papers describe James Murdoch’s (News Corp’s Chairman and Chief Executive for Europe and Asia) MacTaggart Lecture in Edinburgh with whispered anxiety. It’s 20 years since his dad spoke at the same venue. And both have managed to scare the horses. “The only reliable, durable and perpetual guarantee of independence is profit.” say Murdoch, fils. “The [...] METIS-SUR-MER — I have started to get nervous. It’s not like me. But I am giving a speech in late September to the CRHA, Quebec’s largest Human Resources professional association. And I am doing it in French. Normally I am quite comfortable with these kinds of things. After years of performing on stage as a kid [...] THE GASPESIE — I had a conversation yesterday with a technology consultant based out of Boston. She was looking for inspiration in how to get people behind a technical change programme that had not lifted off the ground. Q. How do we convince leaders to get involved? A. Give them a role. Use existing data to show [...]
OVER THE OLD OTTOMAN EMPIRE — I said years ago that the airport lounge has become the Walden Pond of my generation. It is for me anyway. It’s a place for respite, relaxation and forced reflection. (The two big British fellows putting away a bottle of white a 7h30 this morning might not agree.) I recognise [...] |
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