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HYDE PARK — We’ve had a few calls recently from companies where the CEO has said: I want my people to know how to manage change… and they don’t now. The candour appeals to me. I’d only separate the “change” from “manage” to make a point. Few of us are really good at managing change. (With Able and [...] KNIGHTSBRIDGE — We have worked on a couple of very prominent instances of this recently. Indeed we’re doing one now. And there’s one single message that has emerged as the most important: Don’t invent symbolic events. Just look out for them. Some of us (consultants) will happily tell you that a symbolic event is tremendously important in [...] LONDON — Why does W.H Smith have this new category of books in all it’s bigger stores? (See photo above.) Why are we obsessed with misery? I was talking to someone who works in occupational health and safety last week. And I was surprised to hear that, even in heavily manufacturing businesses, the big issues are [...] MAYFIELD — I was in an outdoor restaurant in beautiful downtown Riyadh a few years ago and this lovely guy with a brilliant smile came over with some food. I looked at him and said: “Your from Kenya!” And indeed he was. I could tell by his disposition. There’s no faking it. It just is. For me it [...] NEAR CHARLESTON, SOUTH CAROLINA — Yesterday I went kayaking through the salt-water mashes near the sea. The pre-departure briefing, with two of my kids and I, included an explanation of the most dangerous animals in the river: not the alligators, not the sharks… but the oysters and their sharp shells. They’ll “cut you to ribbons.” So, [...] LONDON — There are a whole variety of reaction to the news of Kraft’s seemingly successful bid for Cadbury in today’s media. Many reactions are about more than just the gut reaction to the “uneven narrative of corporate finance”. We’ve put out press release that you can read by clicking on the link. What do you think? /df TOOTING BEC — I have just seen my first ‘Santander’ sign on a high street: in Balham. The plastic signs have been covering new ones for a few weeks now. You might have noticed. They even said ‘temporary sign’ down in the corner. Monday is the official day of change. And the TV commercials start Monday [...]
“Galloway has been identified as one of the darkest places on the planet.” GREEN PARK — There’s plenty to be joyous about at the start of a new year. And it’s not just the FTSE rising to a 16 month high, the pending snowstorm in London, or [...] KITCHEN TABLE — We humans, and the organisations we work in, can be a miserable lot. According to many people (me included, most days) 2009 was the year of fear. From start to finish we pulled the duvet over our head each morning and said “oh, no”. But let’s look a little closer. Copenhagen We set it up and [...] EARL’S COURT — There’s a polar bear melting in Trafalgar Square. (There’s one in Copenhagen too.) Somehow, all of my family saw it this weekend. Except me. One child reported back that the key thing is that people are encouraged to touch it. And that is making it melt faster. “The head’s already gone.” And for her that [...] |
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