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Bringing brands and company cultures together

KNIGHTSBRIDGE — We have worked on a couple of very prominent instances of this recently.  Indeed we’re doing one now.  And there’s one single message that has emerged as the most important:

Don’t invent symbolic events.  Just look out for them.

Some of us (consultants) will happily tell you that a symbolic event is tremendously important in [...]

Africa, communications and the future

MAYFIELD — I was in an outdoor restaurant in beautiful downtown Riyadh a few years ago and this lovely guy with a brilliant smile came over with some food.  I looked at him and said: “Your from Kenya!”

And indeed he was. 

I could tell by his disposition.  There’s no faking it.  It just is.

For me it [...]

Apple vs Google: Good omens for the new year

“Galloway has been identified as one of the darkest places on the planet.”
– The Independent, 05 January 2009

GREEN PARK — There’s plenty to be joyous about at the start of a new year.  And it’s not just the FTSE rising to a 16 month high, the pending snowstorm in London, or [...]

In 2010 I want to work in China and India

ON THE SOFA — Change management and communications are needed in China and India. World-class change and comms.

I know there are many capable people in both countries.  I know that they already manage big change.  I know that there are language and cultural issues that are distinct to both countries.

But I am still sure that [...]

Copenhagen: Pay attention, communicate and change behaviour

EARL’S COURT — There’s a polar bear melting in Trafalgar Square.  (There’s one in Copenhagen too.)  Somehow, all of my family saw it this weekend.  Except me.

One child reported back that the key thing is that people are encouraged to touch it.  And that is making it melt faster.

“The head’s already gone.”

And for her that [...]

Copenhagen: STOP PRESS — recession helps environment!

LEICESTER SQUARE — My colleague Chris pointed it out yesterday: Copenhagen is essentially a great big positioning exercise.  And on a week when we are doing this in the Boardrooms of two big multinationals, it’s interesting to watch.

Essentially the nations involved have asked that a written proposal, proposition… or positioning statement be put to them.  [...]

Labour Day: How we can save the world

LONDON — There’s no sense bring timid about it: Let’s save the world.

Everyone seems to agree that the planet is in dire shape. And we are making it worse father than better.  Al Gore and now John Prescott (sic) are evangelising about the need for action.

But there’s one important thing that’s missing…

…And I believe that [...]

International working: Stop and think!

DUBAI AIRPORT — I am not sure why, but I have avoided writing about this in the 6 years I have been blogging.  I think it’s like some strange martial art — the moment you have the gall to think you are good enough, you will be taught a lesson.

I love working across cultures.  In [...]

Internal Comms in South East Asia

ANOTHER TAXI IN KL — I am on my way to the airport.  The circus is leaving town.  In another 24 hours of lounges and airplanes I will be home.

It’s been a hugely rewarding experience.  I have spent the last two days locked in a room with internal communications people from Vietnam, Malaysia, the Philippines, [...]

My travels with Michael Jackson

Michael Jackson banner in Kuala Lumpur two days after his death is announced

A MALAYSIA TAXI — I have been on three continents in three countries in the past 48 hours.  And one thing has remained consistent:  Michael Jackson.  He’s everywhere you turn your ears and eyes.

My cabbie’s Malay radio station flashes “Michael Jackson Tribute” [...]