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HYDE PARK — We’ve had a few calls recently from companies where the CEO has said: I want my people to know how to manage change… and they don’t now. The candour appeals to me. I’d only separate the “change” from “manage” to make a point. Few of us are really good at managing change. (With Able and [...] KNIGHTSBRIDGE — We have worked on a couple of very prominent instances of this recently. Indeed we’re doing one now. And there’s one single message that has emerged as the most important: Don’t invent symbolic events. Just look out for them. Some of us (consultants) will happily tell you that a symbolic event is tremendously important in [...] LONDON — Why does W.H Smith have this new category of books in all it’s bigger stores? (See photo above.) Why are we obsessed with misery? I was talking to someone who works in occupational health and safety last week. And I was surprised to hear that, even in heavily manufacturing businesses, the big issues are [...] NEAR CHARLESTON, SOUTH CAROLINA — Yesterday I went kayaking through the salt-water mashes near the sea. The pre-departure briefing, with two of my kids and I, included an explanation of the most dangerous animals in the river: not the alligators, not the sharks… but the oysters and their sharp shells. They’ll “cut you to ribbons.” So, [...] FULHAM ROAD — It’s official. For me anyway. I have come to the conclusion that the market has changed. I recognise that it may only be temporary, but it feels longer-term than that. Where once businesses were interested in concepts and ideas… most now are being far more practical. “I want you to do something that [...] TOOTING BEC — I have just seen my first ‘Santander’ sign on a high street: in Balham. The plastic signs have been covering new ones for a few weeks now. You might have noticed. They even said ‘temporary sign’ down in the corner. Monday is the official day of change. And the TV commercials start Monday [...] ON THE SOFA — Change management and communications are needed in China and India. World-class change and comms. I know there are many capable people in both countries. I know that they already manage big change. I know that there are language and cultural issues that are distinct to both countries. But I am still sure that [...] KITCHEN TABLE — We humans, and the organisations we work in, can be a miserable lot. According to many people (me included, most days) 2009 was the year of fear. From start to finish we pulled the duvet over our head each morning and said “oh, no”. But let’s look a little closer. Copenhagen We set it up and [...] LEICESTER SQUARE — My colleague Chris pointed it out yesterday: Copenhagen is essentially a great big positioning exercise. And on a week when we are doing this in the Boardrooms of two big multinationals, it’s interesting to watch. Essentially the nations involved have asked that a written proposal, proposition… or positioning statement be put to them. [...] PICCADILLY — Today the paper says Britons are three times more likely killed on bicycles than any other European state. The experience of cycling in London – if that’s anything to go by – is often quite harrowing. As I went through Hyde Park Corner roundabout this morning on a bus there were four cyclist racing cars, [...] |
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